1. Who you are contracting with
These terms form an agreement between you and K2024720563 (SOUTH AFRICA) (PTY) LTD, a company registered in South Africa, trading as Gripp Now ("GrippNow", "we", "us") — the provider of the GrippNow watch-retention analysis platform at grippnow.com. You can reach us any time at info@grippnow.com.
2. Acceptance
By creating an account or continuing to use GrippNow, you agree to these terms. If you are using GrippNow on behalf of a company, you confirm you have authority to bind it. If you are using it as an individual, you confirm you are of legal age in your country.
3. What GrippNow does
GrippNow analyses videos, transcripts and (where you connect it) YouTube Analytics data, and returns editing recommendations intended to improve watch retention. Recommendations are generated with the help of AI models and are estimates, not guarantees of performance.
4. Your licence
We grant you a limited, non-exclusive, non-transferable right to use GrippNow within the plan you have selected. You may not reverse engineer the service, resell or redistribute it, or circumvent plan limits.
5. Acceptable use
You must not misuse GrippNow. In particular, you must not:
- use it for anything unlawful, or to commit fraud or send spam;
- upload content you do not have the rights to use;
- infringe anyone's intellectual property;
- interfere with security — no malware, probing, scraping or automated abuse;
- attempt to jailbreak or manipulate the AI models behind the service.
You are responsible for the content you upload, for your prompts and inputs, for how you use the outputs, and for verifying accuracy before publishing. If you believe content on GrippNow infringes your rights, email info@grippnow.com and we will investigate and remove infringing material. Repeat infringement leads to account termination.
6. AI output and accuracy
Recommendations, retention estimates, hooks, titles and transcripts are produced by AI and may be inaccurate or incomplete. They are not professional, legal, financial or business advice, and should be reviewed by you before use. We may moderate, filter or refuse outputs, and may remove content or suspend accounts that breach these terms.
7. Your content
You keep ownership of the videos, transcripts and channel data you provide. You grant us a limited licence to host, process and analyse that content solely to provide the service to you and to improve your own recommendations.
8. Our intellectual property
GrippNow, including its software, models, prompts, documentation and branding, remains our property. Nothing in these terms transfers ownership to you.
9. Payment, billing and refunds
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, renewal, tax and cancellation mechanics are governed by Paddle's Buyer Terms. Refunds are covered by our Refund Policy.
Subscriptions renew automatically each billing period until cancelled. Cancelling stops the next renewal; access continues until the end of the period you have already paid for.
10. Service level
We work hard to keep GrippNow available, but we do not guarantee uninterrupted or error-free performance. To the fullest extent permitted by law we disclaim all implied warranties, including merchantability and fitness for a particular purpose.
11. Suspension and termination
We may suspend or terminate access for material breach of these terms, non-payment, security or fraud risk, or repeated policy violations. You may close your account at any time. On termination you may request an export of your data within 30 days, after which it may be deleted.
12. Liability
Our aggregate liability is limited to the fees you paid in the 12 months before the claim. We exclude liability for indirect, consequential or special damages, including lost profits, data or goodwill. Nothing limits liability for fraud, death or personal injury where the law does not allow it.
You indemnify us against claims arising from your content, your unlawful use of the service, or your breach of these terms.
13. General
You may not assign these terms without our consent; we may assign them in a merger or acquisition. Neither party is liable for delays caused by events beyond reasonable control. These terms are governed by the laws of South Africa, and disputes are subject to the exclusive jurisdiction of its courts.